Refund Policy

A legal disclaimer

Effective Date: March 28, 2026

At Custom Roasting, we want our customers to be satisfied with their purchases. If there is an issue with your order, we are here to help.

Eligibility for Refunds

Refunds may be issued if you receive an incorrect order, a damaged product, or experience another issue with your purchase.

To be eligible for a refund:

You must have received your order
You must contact us to report the issue
You must provide proof of the issue (such as photos or order details)

How to Request a Refund

To request a refund, please contact us using the information below. Include your order details and any supporting proof so we can review your request.

Refund Process

Once your request is reviewed and approved, we will issue a refund or provide a replacement, depending on the situation. We aim to respond and resolve issues as quickly as possible.

Contact Information

If you have any questions or need to request a refund, please contact us: